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(817) 640-6170

Privacy Policy

We take your trust and our responsibilities very seriously. Here are our privacy practices regarding the information you entrust to us.


Who We Are

The www.nuancecoding.com website is owned and operated by Decision Analyst. Nuance is a verbatim coding and text analytics company. Our parent company is Decision Analyst®, a global marketing research and analytical consulting firm located in the United States. Both companies are headquartered in the Dallas-Fort Worth area of Texas, USA. We subscribe to the privacy, confidentiality, and ethics policies of these professional organizations:

EU-U.S. Data Privacy Framework (EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)

European Union General Data Protection Regulation created and enacted by the European Parliament and European Council.

EU-U.S. Data Privacy Framework (EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)

Decision Analyst complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Decision Analyst has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. Decision Analyst has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/

In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Decision Analyst commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Decision Analyst at:

Internet Operations Department


Decision Analyst, Inc.


2670 E Lamar Blvd


Arlington, Texas 76011


Phone numbers:


Within the U.S., 1-817-649-5241


International, 1-817-640-6166


Email: privacy@decisionanalyst.com


Pursuant to the DPF Framework, we acknowledge the following:

  • EU and Swiss individuals whose data is transferred into the United States have the right to access that data and to update, correct or amend it. Individuals wishing to exercise this right may do so by logging into your Panel Member Account.
  • We remain liable for the onward transfer of personal data to third parties unless we can prove that we were not a party to the actions giving rise to the damages.
  • We may be required to release personal information in response to lawful requests by legal authorities including to meet national security and law enforcement requirements.
  • Decision Analyst does not share, rent, or sell any personal data or permit its usage for reasons other than that for which it was originally provided. If this practice should change in the future, we will update this policy accordingly and provide individuals with opt-out or opt-in choice, as appropriate.

Decision Analyst has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.
See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf

Decision Analyst submits to being subject to the investigatory and enforcement powers of the FTC, the Department of Transportation, or any other U.S. authorized statutory body with regards to our self-certification and implementation of the Principles, and acknowledges the right of the EU individual, under certain conditions, to invoke binding arbitration, at no cost to the individual, in filing a complaint disputing Decision Analyst’s adherence to these practices. We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Decision Analyst is potentially liable.

European Union General Data Protection Regulation

Decision Analyst adheres to the provisions set forth by the European Parliament and the European Council in the General Data Protection Regulation (GDPR). GDPR offers European data subjects (that is, European residents) a number of rights, including:

  • The right to know if we are processing your data.
  • The right to know why we are processing your data and how we are processing it.
  • The right to correct any incorrect information we have about you.
  • The right to consent to the processing of your data and the ability to revoke your consent at any time.
  • The right to obtain a copy of your personal data.
  • The right to have your personal data removed from our systems.
  • The right to object to our processing of your data.
  • The right to object to our automated processing of your data.

In addition to these rights, Decision Analyst’s systems are designed with the intent of protecting the privacy of data subjects, as required by GDPR. Any new modifications or designs will continue to, at a minimum, uphold the requirements outlined in this regulation as well as uphold any additional regulations in the future. You can contact Decision Analyst’s Data Protection Officer with any questions, concerns, or objections involving the processing and/or automated processing of your personal data at:

Internet Operations Department


Decision Analyst, Inc.


604 Avenue H East Arlington, Texas 76011


Phone numbers:


Within the U.S., 1-817-649-5241


International, 1-817-640-6166


Email: privacy@decisionanalyst.com

CCPA for California Residents

We comply with the California Consumer Privacy Act created and enacted by the California State Legislature. California consumers have certain rights enshrined by the CCPA, which include:

  • The right of Californians to know what personal information is being collected about them.
  • The right of Californians to know if their personal information is being sold and to whom it is being sold to.
  • The right of Californians to say no to the sale of their personal information.
  • The right of Californians to access their personal information.
  • The right of Californians to equal service and price, regardless if they exercise their privacy rights or not.

You can contact Decision Analyst with any questions about our use of personal information at:

Internet Operations Department


Decision Analyst, Inc.


604 Avenue H East Arlington, Texas 76011


Phone numbers:


Within the U.S., 1-817-649-5241


International, 1-817-640-6166


To request that we not sell your personal information, you can either fill out the form at the following link or call us toll-free at 1-800-262-5974:


Do Not Sell My Personal Information

Information We Collect From You

We do not have any forms to collect any personally identifiable information.


Use Of Internet Technology ("Cookies" And Log Files)

  • "Cookies" are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. Nuance uses third-party tracking cookies, from vendors such as Google, to track anonymous traffic data. These cookies enable us to track our advertising results.
  • We gather information about visits to our website in our log files. Information gathered in log files includes Internet protocol (IP) address, browser type, Internet service provider (ISP), referring and exit pages, platform type, a date and time stamp, and number of clicks while onsite.
  • Log-file information is not linked to any individually identifiable information and is used only to administer our systems, make improvements to our website, and determine the success of our advertising campaigns.

We Do Not Share Or Collect Your Information

We do not collect any personal information, nor will we sell or rent any personal information you give us.


Third-Party Vendors

Nuance uses third-party vendors, including Google and Microsoft adCenter, to show ads about our company on other websites. Some of these vendors, including Google, use cookies to show our ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google Adverting Opt-Out Page or the Network Advertising Initiative Opt-Out Page.


Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law in the rare occurrence wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or a legal process served on us in connection with a website we own.


Links To Outside Sites

The www.nuancecoding.com website contains links to other websites. While these websites might be of interest to you, please note that their privacy policies may differ from ours. We encourage you to read the privacy statement of each site you visit.


Email us at info@nuancecoding.com, or call us at 1 (817) 640-6170.