Our Team

Leadership Team

Team I love '80s music, cooking, party planning, shopping for my grandson, and playing with my two Australian Shepherds.

Lisa Hazen

Lisa has dedicated more than 35 years to market research at the parent company of Nuance, Decision Analyst, based in Arlington, Texas, USA. In those years her experience in Operations led to management positions, where she ultimately became Chief Operations Officer before being appointed President of Nuance. Lisa's management experience is heavy in the areas of tabulation, survey programming, and coding.

Lisa has worked as a consultant to Client Service on study design and implementation of processes through the various operational departments. Through consulting on software-development initiatives, Lisa’s experience and knowledge has helped shape Decision Analyst by maximizing performance, minimizing costs, and improving quality control.

Lisa oversees the management and direction of Nuance. She works to improve productivity and quality through software guidance and involvement in the day-to-day operations of Nuance. It is Lisa’s vision to provide clients with coding solutions to meet their needs within the confines of budget while providing the highest-quality coding.

"I love helping people. The idea that we can illuminate the voice of the consumer to improve products and services; and ultimately make the world a better place, is really pretty cool. Everyday I have the opportunity to listen to clients and tailor solutions to needs centered around text, allowing my creative side to shine!"

Team Je pense en Français parfois but predominantly in the English language und sehr oft in der deutschen Sprache.

Claire M. Jones
Vice President

As Vice President of Nuance, Claire is responsible for managing and overseeing coding operations and staff. She has more than 16 years of experience in marketing research​ in her roles as a multilingual coding specialist and editor, ​and ​then ​as coding ​manager for ​Decision Analyst, ​Nuance's parent​ ​company that provides full-service research. In addition, Claire brings solid experience from other business fields both in Europe and the U.S. She holds a bachelor's degree in Business Management and is fluent in English, French​,​ and German.

"I am always curious to learn more about people’s opinions and feelings from different cultures and languages. It is really an honor to be in a position to tell people’s stories from all over the world and bring to light any unknowns. It’s all about helping others and solving problems--my mojo!"

Meet Our Project Management Team

Team It appears that you are hovering over my pic. I am flattered. Thank you.


"I picture that we are like the soft, creamy filling of OREO cookies. On one side of us is the consumer and the other side of us is the client. We help create a complete, yummy cookie. I mean, who doesn’t love cookies? Cookies make people happy."

Team I love being out in nature, spending time with my pets, AND still enjoying the sunny and hot weather in Texas...after spending most of my life in the cold and cloudy Germany.


"Coding is like diving into an ocean of words-- catching all the important thoughts and ideas, creating a beautiful codeframe for the success of the client. This is what makes coding fun and exciting. Everyday it is a new adventure."

Team I love long walks in nature, animals, and books. I believe we all have the moral duty of trying to make the world a better place.


"Being able to paint a beautiful picture precisely reflecting consumers' opinions and impressions brings me a lot of joy and satisfaction. Coding allows me to be the liaison between those consumers and clients, delivering the intended, accurate message to the clients, and ultimately the key to their success."