Testimonials
We hired Nuance to provide in-language, verbatim coding services across multiple countries and languages. They are very responsive and do an outstanding job. I highly recommend them!
CEO
Full-Service Research Company
A little over a year ago, we discovered Nuance and I'm so happy we did! Their in-language coding capabilities allowed us to shorten timelines and reduce the cost associated with coding a large number of open-ends across multiple languages. We've also been so pleased with the client service Nuance provides. The entire team is friendly, responsive and solution-oriented. Nuance isn't just a vendor for us, they are a partner in our research process.
Senior Research Manager
Top National Full-Service Research Company
Our company has taken several surveys of our membership on various topics. There have been at least two occasions when a more detailed analysis of the data was needed than I could get with just totals. On both occasions, I contacted Nuance for these statistical tables. Decision Analyst has a great reputation in the market research business. Lisa Hazen heads up Nuance and is always helpful and timely in her responses. On both occasions the tables were delivered on time and in the format requested. We are extremely satisfied with the relationship with Nuance and would highly recommend them to any company needing research help.
Chief of Staff
HVAC Industry
I'm very happy to have Nuance as our partner for coding needs. They are responsive, detail-oriented, and very professional. I can always depend on them to truly take care of my needs to help make our team successful. If you need best-in-class coding and project management, Nuance is your answer.
Senior Manager, Market Research Transportation Industry
Nuance is my go-to partner for all of my coding needs. Their ‘can do’ attitude and quick responsiveness makes them ideal and easy to work with. From small to large coding jobs, their team is efficient and detail-oriented. I have been using them for quite some time, and their work is thorough, accurate, and they strive to ensure deliverables are timely, or very often, ahead of schedule. They truly get it, and I appreciate the continued relationship.
--Sr. ProjectDirector
Full-service Research Company
We conducted a major international survey project in numerous languages. For each open-ended question, Nuance coded the responses in exacting detail, developing unified codeframes that bridged across all languages. This greatly reduced the complexity of the data, presenting a comprehensive picture of all responses, while allowing for comparisons between language groups. Nuance completed the work on time and on budget, with timely communication and updates. We will definitely use them again for our coding needs.
Director, Consumer Insights
Ministries Organization
I can always count on Nuance to provide excellent, highly detailed coding for our open-ended questions. They offer reliable and fast service across multiple languages and are always great to deal with. Will continue to use and recommend their services!
Research Director, Global Provider of Healthcare and Pharmaceutical Market Research
Nuance is refreshing in their approach. They’re friendly, good to work with and do a quality thorough coding job time after time. Our Project Managers really like how Nuance reviews the questionnaire and additional raw data so they can get a complete understanding of what the respondent was asked and what their prior response was (positive, negative, etc.) that prompted them to answer the open-end the way they did. I appreciate how the Nuance staff reviews supplied schedules and provide feedback with a plan of attack to meet deadlines. The Nuance staff internalizes our project schedules to maintain a consistent workflow with reminders. Nuance timelines are accurate and deliver a quality service which is refreshing in an industry with many vendors falling short.
Director of Operations
Full-Service Marketing Research Company
We've used Nuance's coding services for several of our projects. Nuance understands our vision and goals when it comes to delivering easy-to-understand and clear coding results. The team has always worked efficiently and in a timely manner.
Research Manager
Hispanic Market Research Company
I was referred to Nuance by another partner of mine, and I have been more than thrilled with their work! Their quality, turn-around times, and the unbelievable service they provide make me know that this will be a long-term relationship. And they are so very responsive, as much as I am to my clients – their product backed up by this makes them an invaluable partner.
Owner & CEO
Full Service Marketing Research Company
Nuance has been a lifesaver! We work with Lisa and Claire to code ongoing survey results. Claire is a master of code frames! I always feel cheery after a Nuance meeting because Lisa is full of positive energy and helpfulness! They have been patient when we are still working on revisions, but speedy to turn around deliverables! I cannot recommend them enough.
Quantitative Research Program Lead, Global Work Management Tool Company
Working with Nuance on coding of open questions is really a pleasure! The entire team is really reliable and available to answer to our needs and requests. We are entirely satisfied with the flexibility, quality of work, and quick delivery the team is providing on each project.
Modeling Manager, Segmentation & Surveys
European Full-Service Research Company
All our open-end coding is handled by Nuance. They are great to work with and do a fantastic job of consulting with us to help develop our coding categories. Nuance is also much more accurate (as well as less expensive) than the text analytics software we attempted to use in the past. I can’t say enough good things about Nuance.
Data and Insights Manager, Global Leadership Organization
Nuance has been such a wonderful extension to our team. Lisa and Claire are so personable and such a pleasure to work with. They are extremely responsive and always eager to jump right in and help no matter how big or small the task may be. They have always met even our most challenging deadlines and consistently provide quality work with attention to detail that is top-notch!
VP, Analytical Services, Full-Service Research Agency
I chose Nuance to carry out a major survey of the U.S. financial sector being conducted from abroad. From the outset, the team was extremely helpful in giving guidance on how best to approach the task, and throughout had a can-do attitude that coped with any issues and made the process seem straightforward, also giving me peace of mind that it would be completed on time and to the standards I expected. Thank you for a great job!
Postgraduate Student,
London, U.K.
We have been working with Nuance for the past two years for our coding and tabbing needs. On every project, the Nuance team has delivered cross-tabs and coded data on time. They are true professionals and have been very responsive to our requests. We are very satisfied with the quality of deliverables and we look forward to continue our partnership with Nuance.
Director, Client Services & Operations
Global Data Collection Company
Coding thousands of open-ended survey responses seemed overwhelming until we discovered Nuance. If you’re looking for professionals with hands-on service and surgical expertise in the art of verbatim coding, reach out to Lisa Hazen to see how she can help. Her team delivered quality work and peace-of-mind at every step of the way.
Founder, Consultancy in the Cannabis Industry
We have had a wonderful experience working with Nuance for our coding needs. Not only are they quick and professional, they also have an internal QA process and system that ensures the coding data will be accurate and also user-friendly. We look forward to working with them again very soon!
Owner
Global Translation Services Company